Clarifying DocPro’s Identity and Addressing Refund Concerns

At DocPro, we are committed to transparency and customer satisfaction. Recently, we’ve received inquiries from individuals requesting refunds for charges they believe were made by us, despite not having accounts with DocPro.

This blog aims to clarify who we are, address these concerns, and provide guidance for those seeking refunds from other entities they may have mistaken for us.

What Is DocPro?

DocPro is a trusted online platform specialising in legal document templates. We provide customizable templates for contracts, agreements, letters, and other legal documents to help individuals and businesses streamline their legal needs.

Our services are accessible through our website, docpro.com, where users can create accounts, purchase individual templates, or subscribe to access our full library.

We want to emphasise the following:

• We do not charge subscriptions without user consent. All transactions require explicit account creation and payment authorisation through our secure platform.
• DocPro operates solely under our own name. If you’ve been charged by an entity with a different name, it is not affiliated with DocPro, and we recommend checking if you received an email order receipt to address the issue.
• Our website is clearly branded as DocPro.com. Below, we’ve reserved space for screenshots of our homepage and payment process to help you confirm whether you’ve interacted with our platform.

Addressing Refund Requests and Unauthorised Charges

DocPro only processes payments through user-initiated transactions on DocPro.com for our Lifetime or Annual Plans. We never charge without explicit consent and account creation.

If you’ve received unexpected charges and believe they’re from DocPro, it’s possible you’ve mistaken us for another service. Here’s what you can do to resolve the issue and seek a refund from the correct entity:

3 steps to verify if a charge is from DocPro:

1. Check for an Email Order Receipt:
   
• Look in your email inbox (and spam/junk folders) for an order receipt related to the transaction. 
• Receipts from DocPro will clearly state “DocPro” and come from an email address ending in @docpro.com
• If the receipt is from a different company or email address, it indicates the charge is not from us.
2. Verify Your Account with DocPro:
• Visit docpro.com and attempt to log in using any email addresses you commonly use.
• If you don’t have an account or can’t log in, it’s highly likely you haven’t made a purchase with us.
3. Confirm the Payment Amount
• Check the payment charged—it will be either $99 (Annual Plan) or $199 (Lifetime Plan).
• Any other amounts charged are not from DocPro.

5 Steps to Resolve Charges Not from DocPro:

1. Identify the Correct Merchant:
   
• Search for the merchant’s name (from the email receipt) online to find their official website or contact information.
• Common services mistaken for DocPro include document editors, PDF converters, or other subscription-based platforms. Look for their customer support email or phone number.
2. Contact the Merchant:
   
• Reach out to the company listed in the email receipt. Provide details such as the transaction date, amount, and your account details (if safe to share).
• Request a refund and cancellation of any unauthorised subscriptions. Be clear about your intent and reference any applicable consumer protection laws.
3. Contact Your Bank:
   
• If you’re unable to resolve the issue with the merchant, contact your bank or credit card provider to dispute the charge.
• Provide evidence, such as screenshots of the email receipt and any communication with the merchant, to support your claim.
4. Monitor Your Account:
   
• After resolving the issue, keep an eye on your bank statements to ensure no further unauthorised charges occur.
• Consider setting up transaction alerts with your bank for added security.
5. Seek Legal Recourse (if necessary):
   
• If the merchant is unresponsive or the issue persists, contact your local consumer protection agency.

Frequently Asked Questions (FAQs)

1. I was charged by a company I don’t recognise. Is it DocPro?
   DocPro only processes payments for users who have created an account and explicitly purchased templates or subscriptions. Check your email for an order receipt. If it’s not from “DocPro” or docpro.com, the charge is from another company.
2. How can I confirm if I have an account with DocPro?
   Visit docpro.com and try logging in with your email address. You can also use the “Forgot Password” feature to check if an account exists. If you’ve never created an account, you haven’t been charged by us.
3. What should I do if I’ve been charged without consent?
   Follow the steps outlined above: check for an email order receipt, identify the merchant, contact them directly, and dispute the charge with your bank if needed.
4. Can DocPro help me get a refund from another company?
   Unfortunately, we cannot assist with refunds for charges from other companies. However, we encourage you to follow the steps above to resolve the issue with the correct merchant or your bank.
5. How does DocPro ensure transparent billing?
   We require users to create an account and explicitly authorise payments. All transactions are clearly listed in your account dashboard, and we send confirmation emails for every purchase.

Visual Confirmation: DocPro.com Website Screenshots

To help you confirm whether you’ve interacted with DocPro, we’ve reserved space below for screenshots of our website’s homepage, account creation page. These will help you recognise our branding and interface.

Our Commitment to You

At docpro.com, we value trust and clarity. If you have any questions about our services or need assistance with your account, please contact our support team at docpro.com/contact-us. We’re here to help you navigate your legal document needs and ensure you’re interacting with the right platform.

If you’ve been charged by another company, we hope the steps and FAQs above guide you toward a swift resolution. Thank you for taking the time to understand who we are and how we operate.