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Refund Policy

1.
If you are not satisfied with the products and/or services purchased from DocPro, then you may notify us within 7 days of the initial point of purchase and we will give you a full refund if the account in question has downloaded less than five documents.
2.
To apply for a refund, you will need to login and go to the general feedback tab under "My Account" and submit your refund request. Please go to: https://docpro.com/feedback/general
3.
The maximum refund amount claimable from us cannot exceed the amount paid by you for purchasing products and/or services from DocPro.
4.
Please note that termination of membership is different from a refund. There are instances that terminating your membership does not entitle you to a refund (e.g. terminating after 7 days). You will need to apply for a refund separately by using the refund link above.
5.
We reserve the right not to refund to customers who post malicious comments or ratings online instead of going through the normal refund process.
6.
Except where expressly mentioned in the Terms and Conditions of Membership, in the majority of cases there are no other situations under which we will provide a refund. We will provide a refund where required by law and in all other circumstances may provide a refund at its absolute discretion. We intend to be objective, fair and reasonable in resolving such situations in order to maintain a positive and harmonious relationship with you.
7.
This Policy was last updated on 1 November 2022 ("Revision Date"). If you were a user before the Revision Date, it replaces the existing Refund Policy.