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The document titled 'Reply to Complaint Letter on Water Leak' is a response to a complaint letter regarding a water seepage situation in a specific apartment. The importance of this document lies in addressing the allegations made in the complaint and providing a detailed explanation to refute the claims.
The document begins with an introduction, addressing the recipient of the letter and acknowledging the complaint. It emphasizes that the allegations of water seepage in the complainant's flat are unfounded and asserts that the request for the author to bear the repair costs is groundless.
The author then proceeds to provide a comprehensive account of the previous conversations with the management office of the building and the correspondence received. It is mentioned that the complainant's flat had reported a water seepage complaint, but no convincing justifications were provided to establish a connection between the complainant's flat and the author's flat.
To further support their argument, the author consulted a contractor who inspected both the complainant's flat and the author's flat. The contractor's report indicated that there was no conclusive evidence linking the condition of the complainant's ceiling to the author's flat. It is suggested that the water seepage issue may be a result of natural wearing, given the high humidity in the area, as well as the presence of unauthorized structures near the affected area of the complainant's flat.
The author highlights that they had previously requested the removal of these unauthorized structures before moving into their current flat, but received no response from the complainant. They also draw attention to a government guideline that states the need to ensure that the seepage does not come from outside of the lower flat before approaching the upper flat neighbor for responsibility.
In conclusion, the author requests concrete evidence that the alleged water seepage problem is not caused by piping problems within the complainant's flat, seepage from exterior walls, unauthorized structures, or the general humidity of the environment. The document ends with a polite closing and the author's signature.
Guidance for using the document:
1. Read and understand the complaint letter: Familiarize yourself with the details of the complaint letter regarding the water seepage situation in the complainant's flat.
2. Address the recipient: Begin the response by addressing the recipient of the letter and acknowledging the complaint.
3. Refute the allegations: Clearly state that the allegations of water seepage in the author's flat are unfounded and explain that the request for bearing repair costs is groundless.
4. Provide background information: Share the previous conversations with the management office and the correspondence received, highlighting the lack of convincing justifications linking the complainant's flat to the author's flat.
5. Consult a contractor: Mention that a contractor was consulted to inspect both flats and provide a report on the condition of the complainant's ceiling and the author's flat.
6. Emphasize lack of evidence: Highlight the contractor's findings that there is no conclusive evidence linking the water seepage to the author's flat and suggest alternative causes such as natural wearing and unauthorized structures.
7. Mention prior requests: Remind the complainant that prior to moving into the current flat, requests were made for the removal of unauthorized structures, which were ignored.
8. Refer to government guideline: Draw attention to a government guideline stating the need to ensure that the seepage does not come from outside of the lower flat before approaching the upper flat neighbor.
9. Request concrete evidence: Politely request the complainant to provide concrete evidence that the alleged water seepage problem is not caused by other factors such as piping problems, exterior wall seepage, unauthorized structures, or general humidity.
10. Close the letter: End the response with a polite closing and the author's signature.