Response to letter of complaint - Refuse to pay compensation and Request for concrete evidence that water seepage / leakage is from the owner's above.
The Main Contents of This Document Addresses:
The respondent defends and refutes allegations that the apartment has caused water seepage. There are no convincing justifications. The contractor's inspection indicates that there is no conclusive evidence that the condition of the ceiling of the complainant flat was caused by the respondent. Seepage should be caused by other adjacent apartments and the general humidity of the environment.
Upon receiving a complaint from a neighbour about water leakage, this reply letter can be a response to the neighbour complaint. This reply is to reject the complaint and asks for evidence of the nuisance caused by water seepage/leakage from the upstairs owners.
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