Car Rental Company to Customer

The document titled 'Car Rental Company to Customer' is an important communication between a car rental company and its customer regarding damage caused to the rental vehicle. The document begins with a brief introduction, followed by three sections that provide detailed information on how the car rental company will handle the damage and associated costs.

 

In the introduction, the document addresses the recipient by their title and last name, and includes the current date and rental agreement number. It informs the customer that an inspection of the vehicle has identified damage caused during their recent rental.

 

Section 1 of the document explains the procedure if no other parties were involved in the damage. It states that once the car rental company receives an independent assessment of the damage, they will debit the customer's account for their loss, up to a specified amount that does not exceed the excess shown in the rental agreement.

 

Section 2 outlines the process if the customer caused any third-party loss. It states that the car rental company will debit the customer's account for an amount up to the excess shown in the rental agreement, after receiving an independent assessment of the damage and making a reasonable estimate of the third-party loss. If the excess paid by the customer is more than the total damage and third-party loss, the surplus will be refunded once the claims are resolved.

 

Section 3 addresses the scenario where a third party is at fault for the damage to the rental vehicle. It explains that if the third party was insured and the customer meets certain criteria and provides the required information, the car rental company will only debit the customer's account for the total damage up to the excess shown in the rental agreement if the third party's insurer does not agree to pay for the loss. This will be done after an independent assessment of the damage is received. If the car rental company recovers their full loss from the third party or their insurer, any amount debited up to the excess will be refunded. If a full recovery cannot be made, a pro rata proportion of the excess will be refunded.

 

The document concludes by stating that obtaining independent assessments and resolving claims with third parties or their insurers may take time, but the car rental company will provide a tax invoice and supporting documentation for all debits and credits made to the customer's account. It also provides contact information for any queries.

 

Overall, this document serves as a clear and detailed explanation of how the car rental company will handle damage to the rental vehicle and associated costs, depending on the circumstances.

How to use this document?

1. If no other parties were involved in the damage, the car rental company will debit the customer's account for their loss, up to the specified amount but not exceeding the excess shown in the rental agreement.

2. If the customer caused any third-party loss, the car rental company will debit the customer's account for an amount up to the excess shown in the rental agreement, after receiving an independent assessment of the damage and making a reasonable estimate of the third-party loss. Any excess paid by the customer that exceeds the total damage and third-party loss will be refunded.

3. If a third party is at fault for the damage, the car rental company will only debit the customer's account for the total damage up to the excess shown in the rental agreement if the third party's insurer does not agree to pay for the loss. This will be done after an independent assessment of the damage is received. If the car rental company recovers their full loss from the third party or their insurer, any amount debited up to the excess will be refunded. If a full recovery cannot be made, a pro rata proportion of the excess will be refunded.

4. It is important to note that obtaining independent assessments and resolving claims with third parties or their insurers may take time. The car rental company will provide a tax invoice and supporting documentation for all debits and credits made to the customer's account. For any queries, the customer can contact the car rental company using the provided contact information.