Apology Letter - General Assistance

General Assistance - Unable to Help

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This is a letter/email of apology to customer / contact for being unable to help because you are out of office / due to conflicting schedule/time limitation. The letter includes:

(a) a sincere apology for not being able to provide assistance

(b) an explanation on why the assistance is not being given

(d) suggestions on alternate ways to receive assistance 

How to use this Document?


This document can be used when you are unable to assist a customer/contact and wish to provide alternate ways to seek assistance.

You can customize the letter to suit your circumstances by choosing the appropriate reason for declining the request for assistance and the alternate ways to seek assistance that you wish to suggest.

How to Tailor the Document for Your Need?

  1. Create Document: Click “Create Document” button and the document will be prepared with your account details automatically filled in.

  2. Please fill in any additional information by following the step-by-step guide on the left-hand side of the preview document and click the “Next” button.

  3. When you are done, click the “Get Document” button and you can download the document in Word or PDF format.

  4. Please review the document carefully and make any final modifications to ensure that the details are correct before sending to the addressee.

Document Type:

Letter / e-mail / note / correspondence


Personal > Complaints and Apologies > Apology Letter




sincere apology


accept our apology




unable to help


cannot help


out of office


no time






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