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This is a letter/email of apology to customer / contact for being unable to help because you are out of office / due to conflicting schedule / time limitation.
The letter includes:
(a) a sincere apology for not being able to provide assistance
(b) an explanation on why the assistance is not being given
(d) suggestions on alternate ways to receive assistance
This document can be used when you are unable to assist a customer/contact and wish to provide alternate ways to seek assistance.
You can customise the letter to suit your circumstances by choosing the appropriate reason for declining the request for assistance and the alternate ways to seek assistance that you wish to suggest.