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Document Description
This is a response to complaints on missing mileages and the customer seeking credit for the missing miles. The airline has located the error, provided the reason for the error, and gifted the customer with extra mileage points.
How to use this Document?
This apology letter to the customer may be used upon a passenger finding out that they have missing mileage credits on their account.
The airline should include the reason for the error and have the option to gift the customer with extra mileage points to show their sincerity/efforts.
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