Tenant Management Policy and Procedure

The Tenant Management Policy and Procedure document is a comprehensive guide that outlines the rules and regulations related to tenant management. It is important because it provides clear guidelines for both the management company and the tenants, ensuring a smooth and efficient rental process.

 

The document begins with an introduction to the purpose of the policy, which is to establish rules regarding the lease, rental payments, pet policy, parking, maintenance of premises, emergencies, drug-free policy, smoke detectors, and problem prevention.

 

The lease section explains that the management company handles all leasing requirements between the tenant and the owner. Prospective tenants are required to complete a rental application, which includes evaluations of their income, debt, employment, credit checks, criminal history, and previous rental and mortgage payment history. The lease is legally binding and regularly updated to reflect changing legal conditions. It typically has a 12-month term with the possibility of renewal.

 

The rental payments section specifies that full rental payments must be made on time, with no partial payments accepted after the due date. Pet fees, if applicable, must be paid in full before allowing any animals on the property. The accepted methods of payment are outlined in the lease.

 

The pet policy section explains the conditions under which pets are allowed on the property and the responsibilities of the tenants in relation to their pets. The parking section establishes guidelines for parking and warns of corrective action against violators.

 

The maintenance of premises section outlines the responsibilities of the tenant in terms of repairs and maintenance, including yard and ground maintenance. Pest control is generally the responsibility of the tenant.

 

The emergencies section provides information on emergency repairs and the contact details for after-office-hours emergencies. It states that tenants are responsible for arranging and paying for repairs.

 

The drug-free policy section prohibits any criminal activity, including drug-related criminal activity, on or near the premises. Violation of this policy can result in immediate termination of the lease.

 

The smoke detectors section explains that maintaining the smoke detector is the tenant's responsibility and provides instructions for testing and reporting any issues.

 

The problem prevention section emphasizes the importance of reporting any problems to the management company to prevent property damage and health issues.

 

The document concludes with information on how to contact the human resources representative for further guidance and a statement that the policy may be revised or modified by the management company.

 

Overall, the Tenant Management Policy and Procedure document is a comprehensive guide that covers all aspects of tenant management, ensuring a smooth and efficient rental process for both the management company and the tenants.

How to use this document?

1. Complete the rental application: Prospective tenants must complete a rental application, providing information on their income, debt, employment, credit checks, criminal history, and previous rental and mortgage payment history.

2. Understand the lease: Familiarize yourself with the lease, which is legally binding and regularly updated to reflect changing legal conditions. It typically has a 12-month term with the possibility of renewal.

3. Make timely rental payments: Ensure that all rental payments are made in full and on time, with no partial payments accepted after the due date. Follow the accepted methods of payment outlined in the lease.

4. Comply with the pet policy: If pets are allowed on the property, make sure to follow the conditions and responsibilities outlined in the pet policy. Pay any required pet fees in full before bringing any animals onto the property.

5. Follow parking guidelines: Adhere to the parking guidelines to avoid corrective action. Park in designated areas and avoid any violations.

6. Take responsibility for maintenance: Be aware of your responsibilities for repairs and maintenance, including yard and ground maintenance. Report any maintenance problems to the management company in writing.

7. Handle emergencies appropriately: In case of emergency repairs, contact the designated after-office-hours emergency contact. Arrange and pay for any repairs that are not covered by the management company.

8. Abide by the drug-free policy: Do not engage in any criminal activity, including drug-related criminal activity, on or near the premises. Violation of this policy can result in immediate termination of the lease.

9. Maintain smoke detectors: Test the smoke detector regularly and report any issues to the management company in writing. Do not remove or disable the smoke detectors or carbon monoxide detectors.

10. Report problems promptly: To prevent property damage and health issues, report any problems to the management company as soon as possible. Failure to report problems may result in responsibility for property damage and health problems.

11. Contact the human resources representative: If you have any questions or need further guidance, contact your human resources representative.

12. Stay updated on policy revisions: Be aware that the policy may be revised or modified by the management company. Stay informed about any changes that may affect your tenancy.

By following these steps, you can ensure a smooth and successful tenancy, while also complying with the rules and regulations outlined in the Tenant Management Policy and Procedure document.