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Document Description
A letter before action on a poor quality product. This is to be sent after the first complaint letter if the supplier/shop does not offer a reasonable explanation/solution / deny liabilities.
I am afraid your explanation is wholly unreasonable and illegal under the law, for you as a seller to sell such a product to the public which is unfit for its purpose and fails to meet your sales description (both expressed and implied).
Neither had I as a customer been warned about the necessity to [PROVIDE UNREASONABLE EXPLANATION OF THE SUPPLIER] before the product became fit for use upon our purchase from you.
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