Letter before Action

Poor Quality of Product

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A letter before action on poor quality product. This is to be sent after first complaint letter if the supplier / shop does not offer reasonable explanation / solution / deny liabilities.

I am afraid your explanation is wholly unreasonable and illegal under the law, for you as seller to sell such a product to the public which is unfit for its purpose and fail to meet yours sales description (both expressed and implied).

Neither had me as a customer been warned about the necessity to [PROVIDE UNREASONABLE EXPLANATION OF THE SUPPLIER] before the product became fit for use upon our purchase from you.

Document Type:

Letter / e-mail / note / correspondence


Business > Litigation and Liability Management > Letter before Action / Denial of Claim


letter before action






product liability




poor quality




fit for use


sales description