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A draft complaint Letter to Ombudsman on the delay in handling and improper handling by the Government department.
This complaint letter is lodged against a government/government official's conduct.
A Complaint involves government department name, name of the government official involved, name of the government unit, date of incident and details of the incident.
This should be used by a user who would like to lodge a complaint against a government official on the grounds of undue delay in handling their case.
A user should ensure that the details attached to the letter are accurate for the ease of investigating this case. The Complainant should also include any other concerns in relation to any breaches of duties of a government official or unit.