Letter of Complaint to Ombudsman regarding delay by government agency / statutory organisation in handling matter.
Organisation has improperly handled their matter and the complainant has been provided with unsatisfactory service. The injustice is a result of the alleged maladministration caused by the organisation. This has caused the complainant to suffer from adverse impacts.
I would like to lodge this formal complaint against ORGANISATION, who has improperly handled my matter. I have been provided with unsatisfactory service. The date of my complaint occurred on DATE.
My complaint is that they failed to provide me with a timely service when:
• describe what the service provider had been hired to do for you [for example dealing with the sale or purchase of a house].
• say when this was [give the date or dates when the delay occurred].