Complaint to Ombudsman

Delay in Handling Matter

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Description:

Letter of Complaint to Ombudsman regarding delay by government agency / statutory organisation in handling matter.

Organisation has improperly handled their matter and the complainant has been provided with unsatisfactory service. The injustice is a result of the alleged maladministration caused by the organisation. This has caused the complainant to suffer from adverse impacts.

I would like to lodge this formal complaint against ORGANISATION, who has improperly handled my matter. I have been provided with unsatisfactory service. The date of my complaint occurred on DATE.

My complaint is that they failed to provide me with a timely service when:

• describe what the service provider had been hired to do for you [for example dealing with the sale or purchase of a house].

• say when this was [give the date or dates when the delay occurred].

Document Type:

Letter / e-mail / note / correspondence

Category:

Personal > Government, Bank and Utilities > Government Departments / Agencies / Officials

 
Keywords:

Ombudsman

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complaint

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delay

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injustice

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maladministration

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impact

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problem

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issue

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government

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government agency

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