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Complaint to Ombudsman

Delay in Handling Matter

Letter of Complaint to Ombudsman regarding delay by government agency / statutory organisation in handling matter.

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Document Description

Letter of Complaint to Ombudsman regarding delay by government agency / statutory organisation in handling matter.

Organisation has improperly handled their matter and the complainant has been provided with unsatisfactory service. The injustice is a result of the alleged maladministration caused by the organisation. This has caused the complainant to suffer from adverse impacts.

I would like to lodge this formal complaint against ORGANISATION, who has improperly handled my matter. I have been provided with unsatisfactory service. The date of my complaint occurred on DATE.

My complaint is that they failed to provide me with a timely service when:

• describe what the service provider had been hired to do for you [for example dealing with the sale or purchase of a house].

• say when this was [give the date or dates when the delay occurred].

How to use this Document? 

Letter of Complaint to Ombudsman regarding delay by government agency / statutory organisation in handling matter.

It should include particulars of the complaint and the details of the complaint. 

 

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