Click "Create Document" button and the document will be prepared with your account details automatically filled in.
Please fill in any additional information by following the step-by-step guide on the left hand side of the preview document and click the "Next" button.
When you are done, click the "Get Document" button and you can download the document in Word or PDF format.
Please review the document carefully and make any final modifications to ensure that the details are correct before sending to the addressee.
This document can be used as a template for the account holder / cheque maker to complain to the bank regarding the bank's refusal to pay the cheque.
The applicant should direct the request to the key contact person provided by the bank he/she is lodging the formal request.
The applicant should provide all relevant details of his/her account clearly to ensure smooth processing of his/her request. Relevant details include account number, account name, designated signatory and account balance.
Contact details such as the applicant's address, email address and phone number should also be included for communication purposes.
The applicant should sign at the bottom of the letter.