Buyer Claim Damage from the Seller

The document titled 'Buyer Claim Damage from the Seller' is an important document that addresses a situation where the buyer has received damaged goods from the seller. The document begins with an account holder's information, including their first name, last name, job title, and company. It also includes the current date.

 

The document is addressed to the seller and starts with a formal salutation. It explains that upon receiving the service on a specific date, it was noticed that the goods were damaged. As a result, a case was opened, and the contents were examined by a local insurance surveyor in the presence of the shipping company's agents.

 

The document mentions that the surveyor's report is enclosed along with a statement from the shipping agent. It states that the buyer holds an insurance policy and requests the seller to take up the matter with the insurers. The buyer also requests the seller to arrange for replacement receivers as soon as possible and charge them to the buyer's account.

 

The document concludes with a polite expression of gratitude for the seller's assistance and invites them to contact the buyer if there are any queries.

 

In summary, this document serves as a formal notification to the seller regarding the damaged goods received by the buyer. It provides a detailed account of the situation, requests action from the seller, and expresses the buyer's willingness to cooperate in resolving the issue.

How to use this document?

To use the 'Buyer Claim Damage from the Seller' document effectively, follow these steps:

1. Provide account information: Fill in the document with the account holder's first name, last name, job title, and company. This ensures that the document is personalized and identifies the buyer.

2. Specify the current date: Enter the current date in the designated section of the document. This helps establish the timeline of events.

3. Describe the situation: Clearly state the order number and the date when the damaged goods arrived at the destination. This provides essential details for the seller to identify the specific case.

4. Include supporting documents: Enclose the surveyor's report and the statement from the shipping agent. These documents substantiate the claim and provide evidence of the damage.

5. Request action from the seller: Ask the seller to take up the matter with the insurers since the buyer holds an insurance policy. This ensures that the appropriate parties are involved in resolving the issue.

6. Arrange for replacement receivers: Request the seller to supply replacement receivers as soon as possible. Specify that the cost should be charged to the buyer's account. This ensures that the buyer can continue their operations without further delay.

7. Express gratitude and offer assistance: Thank the seller in advance for their trouble on behalf of the buyer. Also, assure the seller that they can reach out if they have any queries. This fosters a cooperative and professional relationship.

By following these steps, the 'Buyer Claim Damage from the Seller' document can be used effectively to communicate the issue, request appropriate action, and maintain a professional tone throughout the process.