Appeal to an Insurance Company for flight delay compensation claim

The document titled 'Appeal to an Insurance Company for flight delay compensation claim' is a formal letter written by an individual to appeal the decision of an insurance company to disallow their claim for flight delay compensation. The letter is addressed to the insurance company and provides a detailed account of the situation and the reasons why the claim should be reconsidered.

 

The letter begins with a polite greeting and an introduction to the purpose of the letter. The author explains that they were scheduled to take a flight on a specific date and flight number, but the flight was delayed for a certain number of hours due to a system failure of the jurisdiction state aviation administration. This delay caused the author to miss their connecting flight, resulting in significant inconvenience and extra expenses for accommodation and food.

 

The author then mentions that they filed a claim for compensation under their insurance policy, but it was disallowed on the grounds that the reason for the delay was not covered under the policy. However, the author believes that their case falls strictly within the policy as the system failure resulted in the cancellation of all flights to the destination airport for more than a specified number of hours, which should be classified as a form of airport closure.

 

The author emphasizes that the delay was beyond their control and that they were left stranded in a foreign country without any assistance from the airline. They had to bear the unexpected costs of accommodation, food, and other expenses, which they believe should be covered by their insurance policy. The author requests the insurance company to review their case once again, taking into consideration the exceptional circumstances they had to face.

 

The letter concludes with a mention of the potential negative consequences for the insurance company if the claim is not reconsidered. The author warns that bad publicity may arise if word gets out to the press that the insurance company is refusing to pay a claim in a situation that most reasonable customers would expect to be covered by travel insurance. This could result in the loss of business from the author's family, who have been long-term customers of the insurance company.

 

In summary, the document is a formal appeal letter that provides a detailed account of the flight delay situation, explains why the claim should be reconsidered, and warns of potential negative consequences for the insurance company if the claim is not resolved in the author's favor.

How to use this document?

1. Begin the letter by addressing the insurance company and stating the purpose of the letter.

2. Provide a detailed account of the flight delay situation, including the date, flight number, and the cause of the delay.

3. Explain the consequences of the delay, such as missing a connecting flight and incurring extra expenses.

4. Mention that a claim for compensation was filed under the insurance policy, but it was disallowed.

5. Argue that the delay falls within the policy as it resulted in the cancellation of all flights to the destination airport for a specified number of hours.

6. Emphasize that the delay was beyond the author's control and that they were left stranded without assistance.

7. Request the insurance company to review the case again, considering the exceptional circumstances.

8. Conclude the letter by warning of potential negative consequences for the insurance company if the claim is not reconsidered, such as bad publicity and loss of business.

9. Sign the letter with a polite closing and the author's name.

10. Keep a copy of the letter for reference and follow up if necessary.