Apology Letter - Product Defects / Poor Quality

Misuse / Warranty Expired

No. of Prokens Required: 1 |

Download Apology Letter - Product Defects / Poor Quality in Word or PDF format

Document Preview:

Description:

An email or letter of apology regarding defective goods without offering a refund, return or replacement of product. Politely point out that the product may have been misused by customer and the warranty period has expired. Offer a trade-in / repair instead.

Thank you for providing us with feedbacks on issues you have with our product. We are sorry that [PRODUCT] have not lived up to your expectation in the past [number] months of reliance performance. You are entirely justified in not being completely satisfied with [PRODUCT], and we are always eager to service any product that does not live up to standards.

We are very concerned about the issue you raised and have requested [our technician / the manufacturer] to inspect the malfunctioning . The preliminary assessment is that it is caused by [number] problems. [It is apparently being used for a significantly higher volume than what it was built for (as indicated in both the sales brochure and the user's guide with which you were provided).] [In addition, there are indications that has not been used properly [STATE how the product has been misused]. This can lead to [DESCRIBE how this results in the malfunction], increasing the wear and tear of a number of mechanical parts.] / [The manufacturer insisted that the goods are of sufficient quality there is nothing wrong with them.]

Document Type:

Letter / e-mail / note / correspondence

Category:

Business > Commercial, Sales and Marketing > Complaint / Claim / Apology Letter

 
Keywords:

feedback

,  

quality of product

,  

issues

,  

less than satisfactory

,  

apology

,  

apologise

,  

inconvenience

,  

fault

,  

replacement

,  

manufacturer

,  

preliminary assessment

,  

no replacement

,  

trade-in

,  

no refund

,  

malfunction

,  

expired warranty

,  

warranty expiry

,  

warranty period

,  

reliable

,