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Apology Letter - Order Cancellation

Failure to Cancel Order

Apology letter for order cancellation: This is a letter/email of apology to customer regarding a failure to cancel an order in time. It states the reason for such failure and reassures customer that a process review is underway to avoid similar type of error happening in the future.

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Document Description

The document titled 'Apology Letter - Order Cancellation' is an important document that serves the purpose of apologizing to a customer for failing to cancel their order in time due to a system/process/sales error. The document begins with the account job company's information, including their address, phone number, and email. It is addressed to the customer's first and last name, along with their address. The current date is also mentioned.


The detailed introduction of the entire document explains the reason for the apology and acknowledges the mistake made by the company. It states that the customer's order was not canceled in time due to a system/process/sales error. The company takes responsibility for the error and expresses their willingness to rectify the situation by requesting the customer to return the goods, with the company bearing the freight charges. The introduction also mentions that the company is reviewing its processes to prevent such errors in the future and ensure the correct delivery of goods to customers.


Each section of the document is described in detail. The introduction section explains the purpose of the document and the reason for the apology. It also mentions the steps taken by the company to avoid similar errors in the future. The conclusion section includes a sincere apology from the account job company, along with the account first name and last name, and their job title at the account job company. The length of the detailed description is within the range of 400 to 500 words.

How to use this document?

1. Review the document: Read the entire document to understand its purpose and content.

2. Verify the company's information: Ensure that the account job company's address, phone number, and email mentioned in the document are correct.

3. Check the recipient's information: Verify that the first and last name, as well as the address of the customer, are accurately mentioned.

4. Understand the reason for the apology: Comprehend the system/process/sales error that led to the failure of canceling the customer's order in time.

5. Request the return of goods: Inform the customer about the need to return the goods and assure them that the company will bear the freight charges.

6. Emphasize process improvement: Mention that the company is reviewing its processes to prevent similar errors in the future and ensure proper delivery of goods.

7. Apologize sincerely: Convey a sincere apology to the customer on behalf of the account job company.

8. Sign off with relevant details: Include the account first name, last name, and job title at the account job company in the conclusion.

9. Proofread the document: Double-check the document for any errors or inconsistencies before sending it to the customer.

10. Maintain professionalism: Ensure that the tone and language used in the document are professional and respectful throughout.

11. Keep a copy for records: Save a copy of the document for future reference and record-keeping purposes.

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