Apology Letter - Order Cancellation

Failure to Cancel Order

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Description:

Apology letter for order cancellation: This is a letter/email of apology to customer regarding a failure to cancel an order in time. It states the reason for such failure and reassures customer that a process review is underway to avoid similar type of error happening in the future.

We apologise for failing to cancel your order [order number] in time. It is purely a [handling] / [system] / [process] / [sales] error. Please return the goods to us and we will pay the freight charges. [We are reviewing our process to see how we can avoid this type of error in the future. We hope that these steps will ensure the correct delivery of the goods to our customers in the future.]

How to use this Document?

 

This apology letter can be used by a company to send to customers for failing to cancel their order in time. The reason used as explanation is  system error or unorganised processing. The Company promises to make amendments to avoid similar errors happening again. The tone of the letter is apologetic and sincere.

This Letter should be sent to the client to their respective addresses.

How to Tailor the Document for Your Need?

  1. Create Document: Click “Create Document” button and the document will be prepared with your account details automatically filled in.

  2. Please fill in any additional information by following the step-by-step guide on the left hand side of the preview document and click the “Next” button.

  3. When you are done, click the “Get Document” button and you can download the document in Word or PDF format.

  4. Please review the document carefully and make any final modifications to ensure that the details are correct before sending to the addressee.

Document Type:

Letter / e-mail / note / correspondence

Category:

Business > Commercial, Sales and Marketing > Complaint / Claim / Apology Letter

 
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