Apology letter for order cancellation: This is a letter/email of apology to customer regarding a failure to cancel an order in time. It states the reason for such failure and reassures customer that a process review is underway to avoid similar type of error happening in the future.
We apologise for failing to cancel your order [order number] in time. It is purely a [handling] / [system] / [process] / [sales] error. Please return the goods to us and we will pay the freight charges. [We are reviewing our process to see how we can avoid this type of error in the future. We hope that these steps will ensure the correct delivery of the goods to our customers in the future.]
This apology letter can be used by a company to send to customers for failing to cancel their order in time. The reason used as explanation is system error or unorganised processing. The Company promises to make amendments to avoid similar errors happening again. The tone of the letter is apologetic and sincere.
This Letter should be sent to the client to their respective addresses.
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failing to cancel order,
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drawing to our attention,
apology letter for order cancellation,