This is a letter/email of apology to customer regarding a failure to cancel an order in time. It states the reason for such failure and reassures the customer that a process review is underway to avoid a similar type of error happening in the future.
This letter should be carefully read by the customer and the supplier.
The customer should also provide a customer reference code or an order number to enable the supplier to access the order history.
The customer should state clearly what are the reasons for cancellation and ensure that the stated reasons are reasonable. If there are no standard procedures stated in the sales contract, a customer try to offer a reasonable solution that might be acceptable to both the business and the customer.
Create Document: Click “Create Document” button and the document will be prepared with your account details automatically filled in.
Please fill in any additional information by following the step-by-step guide on the left hand side of the preview document and click the “Next” button.
When you are done, click the “Get Document” button and you can download the document in Word or PDF format.
Please review the document carefully and make any final modifications to ensure that the details are correct before sending to the addressee.