This is a letter/email of apology to customer regarding a failure to cancel an order in time. It states the reason for such failure and reassures the customer that a process review is underway to avoid a similar type of error happening in the future.
This letter should be carefully read by the customer and the supplier.
The customer should also provide a customer reference code or an order number to enable the supplier to access the order history.
The customer should state clearly what are the reasons for cancellation and ensure that the stated reasons are reasonable. If there are no standard procedures stated in the sales contract, a customer try to offer a reasonable solution that might be acceptable to both the business and the customer.
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failing to cancel order,
accept our apology,
drawing to our attention,
apology letter for order cancellation,
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