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Complaint Letter - Product

Defective Product

This document can be used as a template for a Complaint Letter regarding delivery of a defective product. It requests for replacement of goods, a refund/discount on the goods and/or further compensation.

This letter expresses disappointment in regards to the defective goods delivered.  The condition of the defective goods was described and the influence upon receiving the defective goods, such as having increasing number of complaints from customers were mentioned. 

The Complainant hence seeks remedies such as refund/compensation and urgent action regarding the disposal of damaged goods.


How to use this Document? 


The date of delivery and a detailed description of the defective products should be stated in the Letter of Complaint. Pictures of the defective products should also be attached as evidence.

Also, customer information, such as address and bank account number, should be provided for the company to compensate/redeliver the products promptly.


How to Tailor the Document for Your Need?


  1. Create Document: Click “Create Document” button and the document will be prepared with your account details automatically filled in.

  2. Please fill in any additional information by following the step-by-step guide on the left-hand side of the preview document and click the “Next” button.

  3. When you are done, click the “Get Document” button and you can download the document in Word or PDF format.

  4. Please review the document carefully and make any final modifications to ensure that the details are correct before sending to the addressee.

defective product
number of complaints
higher quality products
inferior goods
extra freight charges
another supplier
making a claim
business relationship
defects free replacement
dispose of
urgent matter
sorry letter

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