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This document can be used as a template for a Complaint Letter regarding delivery of a defective product. It requests for replacement of goods, a refund/discount on the goods and/or further compensation.
This letter expresses disappointment in regards to the defective goods delivered. The condition of the defective goods was described and the influence upon receiving the defective goods, such as having increasing number of complaints from customers were mentioned.
The Complainant hence seeks remedies such as refund/compensation and urgent action regarding the disposal of damaged goods.
The date of delivery and a detailed description of the defective products should be stated in the Letter of Complaint. Pictures of the defective products should also be attached as evidence.
Also, customer information, such as address and bank account number, should be provided for the company to compensate/redeliver the products promptly.