Apology Letter - Product Defects / Poor Quality
Return Goods and Replacement
An email or letter of apology regarding returned defective goods. It gives an apology to customer and provides a preliminary assessment of the cause(s) of the defect. It also suggest to the customer instead of providing the refund, the price be applied to a replacement model instead.
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Document Description
An email or letter of apology regarding returned defective goods. It gives an apology to the customer and provides a preliminary assessment of the cause(s) of the defect. It also suggests to the customer that instead of providing the refund, the price be applied to a replacement model instead.
How to use this Document?
When a customer returns defective goods then this letter template for apology may be used to draft an apology to a customer for the goods found to be defective or have not lived up to the customer's expectation.
The description and price of the replacement and the expected date for delivery (if approved) should be stated in the Letter of Complaint.
The customer's name and address should be provided in the letter for communication purposes.
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