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Apology Letter - Product Defects / Poor Quality

Return Goods and Replacement

An email or letter of apology regarding returned defective goods. It gives an apology to the customer and provides a preliminary assessment of the cause(s) of the defect. It also suggests to the customer that instead of providing the refund, the price be applied to a replacement model instead.

How to use this Document? 

When a customer returns defective goods then this letter template for apology may be used to draft an apology to a customer for the goods found to be defective or have not lived up to the customer's expectation.

The description and price of the replacement and the expected date for delivery (if approved) should be stated in the Letter of Complaint. 

The customer's name and address should be provided in the letter for communication purposes.

 

How to Tailor the Document for Your Need?

1. Create Document: Click the “Create Document” button and the document will be prepared with your account details automatically filled in.

2. Please fill in any additional information by following the step-by-step guide on the left-hand side of the preview document and clicking the “Next” button.

3. When you are done, click the “Get Document” button and you can download the document in Word or PDF format.

4. Please review the document carefully and make any final modifications to ensure that the details are correct before sending it to the addressee.

 
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