This is a template for an email/letter of apology to the customer for an error made in a marketing material recently distributed by the company. It gives a detailed description of the error made and encloses a revised copy. It also reassures the customer that a process review is underway to avoid a similar type of error happening in the future.
This apology letter can be used by a company to inform customers about an error in the marketing material and share the revised marketing material. The tone of the letter is apologetic and sincere.
A brief description of the erroneous information in the marketing material and the revised information should be mentioned in the letter.
Customer information including name and address should be stated for communication purposes.
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