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When in the business of selling products, a scenario where customers receives defective products will certainly arise every now and then. It is important to rectify such a situation by sending an apology letter to the customer nad turn a negative experience into a positive one. When writing an apology letter, it is important to be polite and accept responsibility for the mistake to make the apology letter more effective.
This template is an email or letter of apology for defective goods that can be sent to your customers. The apology letter includes:
(a) Acknowledgment of the defective product with a sincere apology
(b) Explanation on the preliminary assessment undertaken
(c) Assurance that it won't happen again
(d) Offering a remedy to the customer i.e. full refund or return or replacement of the goods plus reimbursement of the freight charges.
This letter can be used to apologize to the customer for defective goods.
You need to add the customer's name and address in the apology letter. You can customize the letter to suit your circumstances by choosing the appropriate reasons for the defect in the goods and the remedy you wish to give to the customer.