Join Now
Browse Template

Apology Letter - Product Defects / Poor Quality

Full Refund

An email or letter of apology regarding defective goods. It gives an apology to customer and provides a preliminary assessment of the cause(s) of the defect. It also states the immediate steps to be taken regarding the defective goods.

How to Tailor the Document for Your Need?


Create Document

Click "Create Document" button and the document will be prepared with your account details automatically filled in.


Fill Information

Please fill in any additional information by following the step-by-step guide on the left hand side of the preview document and click the "Next" button.


Get Document

When you are done, click the "Get Document" button and you can download the document in Word or PDF format.


Review Document

Please review the document carefully and make any final modifications to ensure that the details are correct before sending to the addressee.

Document Preview

Document Description

When in the business of selling products, a scenario where customers receives defective products will certainly arise every now and then. It is important to rectify such a situation by sending an apology letter to the customer nad turn a negative experience into a positive one. When writing an apology letter, it is important to be polite and accept responsibility for the mistake to make the apology letter more effective.

This template is an email or letter of apology for defective goods that can be sent to your customers. The apology letter includes:

(a) Acknowledgment of the defective product with a sincere apology

(b) Explanation on the preliminary assessment undertaken

(c) Assurance that it won't happen again

(d) Offering a remedy to the customer i.e.  full refund or return or replacement of the goods plus reimbursement of the freight charges.


How to use this Document?


This letter can be used to apologize to the customer for defective goods.

You need to add the customer's name and address in the apology letter. You can customize the letter to suit your circumstances by choosing the appropriate reasons for the defect in the goods and the remedy you wish to give to the customer.


Related Documents