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Complaint Letter - Poor Product / Service

Distributor to return goods and replacement

An email or letter regarding returned defective goods. The distributor explains the situation and complains about the product performance. It suggests the manufacturer offers the distributor instead of providing the refund, the price is applied to a replacement model instead.

How to use this Document? 

When the distributor returns defective goods then this letter template for a compliant poor product to the manufacturer for the goods found to be defective or have not lived up to the distributor's expectation.

The distributor's name and address should be provided in the letter for communication purposes.

 

How to Tailor the Document for Your Need?

1. Create Document: Click the “Create Document” button and the document will be prepared with your account details automatically filled in.

2. Please fill in any additional information by following the step-by-step guide on the left-hand side of the preview document and clicking the “Next” button.

3. When you are done, click the “Get Document” button and you can download the document in Word or PDF format.

4. Please review the document carefully and make any final modifications to ensure that the details are correct before sending it to the addressee.

 
sorry
shipment
defective goods
assessment
assure
quality control
replacements
reimburse
freight charges
improve our quality
accept our apology
apology
heartfelt apologies
inconvenience
compensation
return
defect
defective product
refund
replace
alternative
model
alternate
the manufacturer
the distributor
the distributor
the customer
sorry letter

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