Apology Letter - Services

Poor service - Particular Staff

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A letter of apology to the customer regarding poor service performance. 

The template provides for:

(a) identification of the staff member responsible for providing poor service

(b) brief summary of the issues faced by the customer 

(c) explanation of the reasons, for instance, the poor service was because of the lack of training or the staff member was new

(d) action being taken to address the issue, for e.g. training to the staff

How to use this Document?


If you have received a complaint from a customer regarding poor services by your staff member then use this template to draft an apology in response to the customer and apologise for the poor service and specify the actions being taken to address the issue.

You need to provide the name of the staff member. Also, the name and address of the addressee should be included clearly in the apology letter for communication purposes.


How to Tailor the Document for Your Need?

1. Create Document: Click “Create Document” button and the document will be prepared with your account details automatically filled in.

2. Please fill in any additional information by following the step-by-step guide on the left-hand side of the preview document and click the “Next” button.

3. When you are done, click the “Get Document” button and you can download the document in Word or PDF format.

4. Please review the document carefully and make any final modifications to ensure that the details are correct before sending to the addressee.


Document Type:

Letter / e-mail / note / correspondence


Business > Commercial, Sales and Marketing > Complaint / Claim / Apology Letter










service level


poor service














new staff


sales representative






staff member


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