Apology Letter - Referral / Reference

Unable to refer client / customer

No. of Prokens Required: 1 |

Document Preview:


A letter/email of apology to friend / acquaintance for not being able to refer client / customer / contact in business. The letter includes:

(a) apology for not being able to provide the contacts /customer references

(b) reasons for declining the request such as you don't know anyone / do not belong to industry for many years / not aware of any interested customers / do not know people well enough to make an introduction.

How to use this Document?


When you receive a request for introduction of contracts / customers, then you can use this template to draft an apology for not being able to refer any contacts / customers.

You need to add the name and address of the addresses. You can customize the letter to suit your circumstances by choosing the appropriate reasons for not being able to give any contact / customer references. 

How to Tailor the Document for Your Need?

  1. Create Document: Click “Create Document” button and the document will be prepared with your account details automatically filled in.

  2. Please fill in any additional information by following the step-by-step guide on the left-hand side of the preview document and click the “Next” button.

  3. When you are done, click the “Get Document” button and you can download the document in Word or PDF format.

  4. Please review the document carefully and make any final modifications to ensure that the details are correct before sending to the addressee.

Document Type:

Letter / e-mail / note / correspondence


Business > Commercial, Sales and Marketing > Complaint / Claim / Apology Letter




sincere apology


accept our apology




unable to help


cannot help














apology mail to client


DocPro Legal

DocPro Legal is a team of legal professionals with a passion for making quality documents and legal contract templates widely available to the public through cutting edge technology. Our lawyers are qualified in numerous common law jurisdictions including the United Kingdom, Australia, New Zealand, India, Singapore and Hong Kong. We have experience in major law firms and international banks with expertise in business, commercial, finance, banking, litigation, family, succession and company laws.