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An email or letter of complaint regarding damaged goods/products. It describes the condition of the damaged goods and requests a replacement/cancellation. It also seeks a refund/compensation and immediate action regarding the damaged goods.
The letter is used to request for compensation upon receiving damaged/defective goods. Defects may include faded colouring, warped structure, blistered surface, broken glasses, unusable quality, soaked, wet, etc.
The letter also mentioned the desired method of compensation, which may be full refund and cancellation of order / providing a discount for the delivered batch / sending a technician to fix the mentioned problem.
Further explanation on how the damaged goods have affected the usage/business of the customer may be provided. The note of urgency is added to ensure the company would act as soon as possible.
This document should be carefully read by the Individual Company and Customer.
The details of the purchased product, the damaged quantity, and date of purchase should all be clearly stated in the letter. Photos showing the damage/other evidence should be attached in the email. a
The letter should be sent within the delivery return period as stated by the respective company/within a month if no specific return period is mentioned in the company policy.
If either party wishes to change the desired/accepted compensation means, a letter should be duly sent to communicate such changes.