An email or letter of complaint regarding damaged goods. It describes the condition of the damaged goods and request for a replacement/cancellation. It also seeks for a refund/compensation and immediate action regarding the damaged goods.
The delivery of [Products] arrived on [date]. We were shocked to find that [all] / [damaged quantity] of the [total quantity] delivered were damaged. [DESCRIBE THE DAMAGE – faded, warped, blistered, glasses broken, unusable, serious defects, soaked, wet [as a result of mishandling / incorrect warping etc].] We attach photos of the damaged goods. We signed the delivery note prior to inspecting the condition of the goods, but as you can see, the goods were already damaged upon arrival.
[As we have already [used / sold] the goods [in / as] our products,] / [As our launch of [Products] has been affected by your defective goods], we are seeking for a compensation for the loss suffered by us [and our customers] due to the defective goods.] [We will be making a claim with our insurance company and their assessors will investigate the extent of the damage.] [We will assess the damages and produce a report on the claim to you.
extra freight charges,
cancellation of order,