Complaint Letter to Service Provider

The document titled 'Complaint Letter to Service Provider' is a formal letter written by a customer to a service provider to express dissatisfaction with the quality of service provided under a service contract. The letter serves as a formal notification of the issues faced by the customer and requests the service provider to rectify the mentioned issues within a specified timeframe.

 

The document begins with the customer providing their contact information, including their job title, company name, address, phone number, and email. The recipient of the letter, the service provider, is addressed with their company name and address. The current date is also mentioned.

 

The customer starts the letter by stating that they have had multiple discussions regarding the low quality of service provided by the service provider. They express their complete dissatisfaction with the services received.

 

The customer then proceeds to summarize the issues in a numbered list. Each issue is described in detail, highlighting the specific requirement under the contract that has not been complied with or the lack of attention to detail by the service staff. The customer also mentions that the service staff has caused damage to their property and that several services have not been performed as required by the contract.

 

The customer emphasizes that the service provider is required to rectify all the mentioned issues within a specified number of working days. They also refer to a specific article in the contract that allows for contract termination if the service quality fails to meet a certain standard. However, the customer expresses their preference for the service provider to meet the contract requirements instead of considering termination.

 

The customer concludes the letter by requesting the service provider to ensure that their service staff is appropriately trained to provide quality services. They express their willingness to revisit the situation and urge the service provider to urgently address the mentioned issues. The letter ends with the customer expecting a prompt reply from the service provider.

 

In summary, the 'Complaint Letter to Service Provider' is a formal letter that highlights the dissatisfaction of a customer with the quality of service provided under a service contract. It provides a detailed description of the issues faced by the customer and requests the service provider to rectify the mentioned issues within a specified timeframe.

How to use this document?

1. Provide your contact information: Include your job title, company name, address, phone number, and email at the beginning of the letter. This ensures that the service provider can easily identify you.

2. Address the service provider: Clearly mention the name and address of the service provider you are addressing the letter to.

3. State the date: Mention the current date to provide a reference for the timeline of the complaint.

4. Summarize the issues: Use a numbered list to summarize the issues you have faced with the service provider. Be specific and provide details for each issue.

5. Refer to the contract: Mention the specific requirements under the contract that have not been complied with by the service provider. Highlight any lack of attention to detail or damage caused by their staff.

6. Specify the rectification timeframe: Clearly state the number of working days within which the service provider is required to rectify the mentioned issues.

7. Mention contract termination clause: Refer to the article in the contract that allows for contract termination if the service quality fails to meet a certain standard. Express your preference for the service provider to meet the contract requirements instead of termination.

8. Request appropriate training: Urge the service provider to ensure that their service staff is appropriately trained to provide quality services.

9. Express willingness to revisit: Mention your willingness to revisit the situation and discuss the issues further with the service provider.

10. Expect a prompt reply: Conclude the letter by requesting a prompt reply from the service provider and providing your contact information for further communication.