Apology Letter - Services

Poor Service in General

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A letter of apology to the customer regarding poor service performance. It tells the customer that the company tries hard to maintain quality services to each and every customer. It assures the customer concerned that immediate actions will be taken. 

How to use this Document?


If you have received a complaint from a customer regarding poor services by your staff member and you disagree with the customer's feedback then use this template to draft an apology in response to the customer wherein you make a note of your disagreement politely and offer assurance on the steps being taken to meet service standards.

Also, the name and address of the customer should be included clearly in the apology letter for communication purposes.


How to Tailor the Document for Your Need?

1. Create Document: Click “Create Document” button and the document will be prepared with your account details automatically filled in.

2. Please fill in any additional information by following the step-by-step guide on the left-hand side of the preview document and click the “Next” button.

3. When you are done, click the “Get Document” button and you can download the document in Word or PDF format.

4. Please review the document carefully and make any final modifications to ensure that the details are correct before sending to the addressee.


Document Type:

Letter / e-mail / note / correspondence


Business > Commercial, Sales and Marketing > Complaint / Claim / Apology Letter










service level


poor service










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