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Apology Letter - Services

Poor Service in General

A letter of apology to the customer regarding poor service performance. It tells the customer that the company tries hard to maintain quality services to each and every customer. It assures the customer concerned that immediate actions will be taken. 

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Document Description

A letter of apology to the customer regarding poor service performance. It tells the customer that the company tries hard to maintain quality services to each and every customer. It assures the customer concerned that immediate actions will be taken. 

How to use this Document?

If you have received a complaint from a customer regarding poor services by your staff member and you disagree with the customer's feedback then use this template to draft an apology in response to the customer wherein you make a note of your disagreement politely and offer assurance on the steps being taken to meet service standards.

Also, the name and address of the customer should be included clearly in the apology letter for communication purposes.

 

 

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