Complaint Letter - Service

Poor After Sales Service

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Description:

A letter/email of complaint regarding poor after sales service, particularly bad staff training and behaviour.

The Main Contents of this Document Includes: 

The customer is dissatisfied with the company's after sale service due to the following reasons:

1. failure to comply with contractual requirements

2. lack of attention to details from the service staff

3. property damage by careless staff

4. lack of maintenance by staff

The customer encloses the complaint letter by seeking urgent attention, in particular, better staff training and remediation in the company's maintenance schedule. 

How to use this Document? 

This complaint letter may be used to draft a letter of complaint to a company after experiencing bad service from their staff or employees.

It can be used to express a complaint against the company's staff behaviour, training or their poor quality and/or poor service. 

The date of delivery and detailed description of the incorrect/erroneous products should be stated in the Letter of Complaint. Pictures of the products should also be attached as evidence.

Customer information, such as address or bank account number, should be provided for the company to compensate/redeliver the products promptly.

How to Tailor the Document for Your Need?

  1. Create Document: Click “Create Document” button and the document will be prepared with your account details automatically filled in.

  2. Please fill in any additional information by following the step-by-step guide on the left-hand side of the preview document and click the “Next” button.

  3. When you are done, click the “Get Document” button and you can download the document in Word or PDF format.

  4. Please review the document carefully and make any final modifications to ensure that the details are correct before sending to the addressee.

Document Type:

Letter / e-mail / note / correspondence

Category:

Business > Commercial, Sales and Marketing > Complaint / Claim / Apology Letter

 
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