Complaint Letter - Service

Poor After Sales Service

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Description:

A letter/email of complaint regarding poor after sales service. In particularly bad staff training and behaviour.

1. Under the contract, [you are required to provide on-site maintenance service for a period of [period]]. However, you have not complied with this requirement.

2. In relation to [service], your service staff did not follow up on our complaints and we had to repeat our issues many times to different staff. There was a lack of attention to details.

3. Your staff was careless in performing [maintenance] and has caused damaged to [property].

4. We are not aware of your staff performing [maintenance] as required under the contract.

Document Type:

Letter / e-mail / note / correspondence

Category:

Business > Commercial / Marketing > Complaint / Claim / Apology Letter

 
Keywords:

complaint

,  

after sales

,  

service

,  

behaviour

,  

training

,  

poor quality

,  

warranty

,  

maintenance

,