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Food delivery - Food Panda / Deliveroo / UberEats

Late delivery

This is a letter of complaint about a recent unpleasant experience with a food delivery company (e.g. food panda, Uber Eats, Deliveroo). This letter states concerns about a recent late delivery.

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Fill Information

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Document Description

The document titled 'Food delivery - Food Panda / Deliveroo / UberEats' is a complaint letter about a late delivery from one of the mentioned food delivery services. The document begins with the account holder's personal information, including their first name, last name, and address. Depending on the chosen delivery service (Food Panda, Deliveroo, or UberEats), the letter is addressed to the respective company.


The letter is dated with the current date and includes an order number for reference. The account holder expresses their disappointment with the late delivery, stating that the delivery window indicated a specific time for the food to arrive, but it was late by a certain number of minutes. They mention not receiving any notifications or correspondence about the delay.


If there were additional issues with the delivery, such as the delivery person being rude or asking for tips, the account holder describes those incidents in detail. They express their dissatisfaction with the overall service and hope for a prompt response from the company.


Overall, the document serves as a formal complaint letter addressing a specific incident of late delivery and potential issues with the delivery person's behavior.

How to use this document?

To effectively use the document, follow these steps:


1. Fill in personal information: Enter your first name, last name, and address in the designated fields at the beginning of the document.

2. Choose the appropriate delivery service: Based on your experience, select the correct delivery service (Food Panda, Deliveroo, or UberEats) and remove the other options.

3. Specify the delivery address: Enter the delivery address in the designated field.

4. Add the current date: Replace 'current date' with the actual date of writing the letter.

5. Include the order number: Replace 'number' with the specific order number related to the late delivery.

6. Describe the incident: In the main body of the letter, provide a detailed account of the late delivery, including the expected delivery time, actual delay, lack of notifications, and any other relevant information.

7. Address additional issues (if applicable): If there were additional issues with the delivery person's behavior, such as rudeness or asking for tips, describe those incidents in a separate paragraph.

8. Express dissatisfaction and expectation: Clearly state your disappointment with the overall service and express your hope for a prompt response from the company.

9. Sign the letter: Add your name at the end of the letter as a sign-off.


By following these steps, you can effectively use the document to file a complaint about a late food delivery and address any additional issues encountered during the delivery process.

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