Food delivery - Food Panda / Deliveroo / UberEats

The document titled 'Food delivery - Food Panda / Deliveroo / UberEats' is a complaint letter about missing items and poor service experienced during a food delivery. The document starts with the account holder's personal information, including their first name, last name, and address. The specific food delivery platform is mentioned based on the user's selection, which can be Food Panda, Deliveroo, or UberEats. The current date is also included in the document.

 

The main body of the letter addresses the unpleasant experience faced by the account holder. It mentions that when the order arrived, the food was spilt, causing great trouble. A photo of the order is attached for reference. Additionally, if the user selected that cutlery was missing, it is mentioned that the order was also missing cutleries, which caused a delay in the mealtime and defeated the purpose of ordering delivery.

 

Furthermore, if the user selected that the delivery person was rude, it is mentioned that the deliveryman handed over the food abruptly, almost causing the food package to drop. If the user selected that the delivery person was asking for tips, it is mentioned that the deliveryman's time management was poor, and he asked for tips at the door, which goes against the company's policies. The user politely declined to tip due to the late delivery, but the deliveryman kept pestering them.

 

The letter concludes with the account holder expressing their hope to hear from the company soon and sends kind regards.

 

Each section of the document provides specific details about the account holder, the delivery platform, the complaint, and the issues faced during the delivery. The document is a formal complaint letter that aims to address the problems encountered and seek a resolution from the respective food delivery platform.

How to use this document?

To use the document effectively, follow these steps:

1. Fill in personal information: Enter your first name, last name, and address in the respective fields at the beginning of the document. This ensures that the complaint is properly identified.

2. Select the delivery platform: Choose the appropriate delivery platform from the options provided (Food Panda, Deliveroo, or UberEats). This ensures that the letter is directed to the correct recipient.

3. Describe the issue: Clearly explain the problem you faced during the food delivery. If the food was spilt, mention the details and attach a photo for reference. If cutleries were missing, state this and explain the inconvenience caused. If the delivery person was rude or asked for tips, provide a detailed account of the incident.

4. Express expectations: Clearly state your expectations from the food delivery platform regarding a resolution to the issue. This could include compensation, improved service, or any other specific request.

5. Sign off politely: Conclude the letter with a polite closing, expressing your hope to hear from the company soon and sending kind regards.

By following these steps, you can effectively use the document to communicate your complaint and seek a resolution from the respective food delivery platform.