Complaint Letter - Invoice / Statement Error

Unauthorised Charge

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Description:

A letter of complaint regarding an error in an invoice / credit card payment for a purchase which the complainant did not make.

The complainant will deduct the amount from the statement and settle the balance.

This letter of complaint about invoice / credit card payment error addresses the clerical error that was made. 

It explains that the complainant did not make the payment and that the order was an unauthorised purchase. 

The letter of complaint further mentions that the complainant had done checks of the other sale receipts and concluded that there was an invoice error. 

How to use this Document? 

This complaint letter may be used upon an error that occurred regarding a credit card payment that the complainant hadn't made. 

The credit card account number, product, date of purchase, and price of purchase recorded should be clearly stated in the letter.

The letter of complaint should be sent as soon as the clerical error is found. 

How to Tailor the Document for Your Need?

  1. Create Document: Click on “Create document” button and fill in the details of the parties. You can click the “Fill with Member’s Information” button to complete the party’s information with your personal or business information saved to your account. 

  2. Please fill in any additional information by following the step-by-step guide on the left hand side of the preview document and click the “Next” button.

  3. When you are done, click the “Get Document” button and you can download the document in Word or PDF format.

  4. Please get all parties to review the document carefully and make any final modifications to ensure that the details are correct before signing the document. Each party should have a copy of the executed document.

 

Document Type:

Letter / e-mail / note / correspondence

Category:

Personal > Complaints and Apologies > Complaint Letter

 
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