Complaint Letter - Invoice / Statement Error

Unauthorised Charge

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Description:

A letter of complaint regarding an error in an invoice / credit card payment for a purchase which the complainant did not make. The complainant will deduct the amount from the statement and settle the balance.

The purchase was supposedly made on [DATE], but I [was out of town] / [did not make the online purchase] / [did not make the order] / [did not go to your shop] / [only purchased another product] on that day and did not authorised the purchase. I am certain the charge was made in error.

I have checked all the other items on the statement against my sales receipts, and they all seem to be correct. I am therefore deducting the amount from the statement and will settle the balance.

Document Type:

Letter / e-mail / note / correspondence

Category:

Personal > Complaints and Apologies > Complaint Letter

 
Keywords:

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,  

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,  

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,  

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,  

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,  

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,  

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wrong amount

,  

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,  

clerical error

,  

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,  

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,  

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,  

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,  

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,  

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,  

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,  

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,