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Complaint Letter for Misrepresentation

Product / Service

Letter of Complaint for Misrepresentation highlighting the promised performance, performance issues and resulting damages and seeking cancellation of the purchase, full refund and also compensation.

Company brought product based on the description on the features, qualities and performances presented. The information promised by the sales person/ product (or service) description/ advertisement/ website/ marketing materials has failed to meet these expectations. As a result, the company has suffered from both intangible and tangible damages. The company would like to cancel the purchase contract and request for a full refund of the purchase price as well as compensation for the loss in money, valuable time and resources due to the problems encountered as a result of the misrepresentation.

How to use this Document?

This letter should addressed to the customer service team of a sales company.

Users are advised to send this letter of complaint as soon as possible. Any delays may make it difficult for the customer service team to investigate the matter.

Users are strongly encouraged to include any relevant documents to support your case (such as any receipts, photos).

How to Tailor the Document for Your Need?

1. Create Document: Click “Create Document” button and the document will be prepared with your account details automatically filled in.
2. Please fill in any additional information by following the step-by-step guide on the left hand side of the preview document and click the “Next” button.
3. When you are done, click the “Get Document” button and you can download the document in Word or PDF format.
4. Please review the document carefully and make any final modifications to ensure that the details are correct before sending to the addressee.


complaint, misrepresentation, promised performance, performance issues, resulting damages, agreement cancellation, refund, compensation

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