Complaint Letter - Product / Service

Misleading Promotion

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An email or letter of complaint to the seller regarding the purchase of a product resulting from a misleading promotion. It requests for urgent action regarding the provision of the value of the promotion / full refund of the product and set a deadline for remediation.

This complaint letter or email addresses a product / service that was purchased on the basis of a promotion. Subsequently, the seller makes it too difficult to claim / inform the purchaser that he / she is not entitled to the promotion / the product purchased is found to be defective. It includes an explanation of why the problem with claiming the misleading promotion / defective nature of the problem. 

The document seeks urgent attention to resolve the situation and seeks a full refund of the product / full value of the promotion as promised. 

How to use this Document? 

This complaint letter to the seller regarding the misleading promotion should be carefully read by the Sender and the Seller

This complaint letter may be used upon purchase of product / service but not getting the promotion as promised and thus, prompting the sender to have complaints. 

The document may also be used to seek compensation for misleading promotion.

How to Tailor this Document for Your Need?


1. Create Document: Click “Create Document” button and the document will be prepared with your account details automatically filled in.

2. Please fill in any additional information by following the step-by-step guide on the left hand side of the preview document and click the “Next” button.

3. When you are done, click the “Get Document” button and you can download the document in Word or PDF format.

4. Please review the document carefully and make any final modifications to ensure that the details are correct before sending to the addressee.

Document Type:

Letter / e-mail / note / correspondence


Personal > Complaints and Apologies > Complaint Letter










defective product


bad services




promotion, misleading promotion


promotional material


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