Complaint Letter to Airline

The Complaint Letter to Airline is an important document that serves as a formal complaint to an airline regarding missing mileage. This document is used to request the airline to credit the missing miles to the account of the customer. The document begins with the account information of the customer, including their last name, first name, job, address, and email.

 

The letter starts with a salutation addressing the recipient as 'Dear Sir/Madam'. The customer explains that they are submitting a missing mileage request form for the missing mileage from their service in a specific month of the year. They express their hope that the airline will credit them with the missing miles.

 

The customer then provides some background information about the flight. They mention that the flight back to the UK was arranged quickly due to a family emergency, as their mother was ill and being taken to the hospital. They recall that their travel agent informed them that by paying an additional amount, their flight would be eligible for air miles, so they chose to do so. However, at the check-in desk, they were upset and anxious and may have forgotten to remind the check-in clerk about their club membership, which could be the reason why their account has not been credited with the extra miles.

 

The customer also mentions that they did inform the car rental service at the airport about their club membership when picking up their hire car, but these miles have also not been credited to their account. They request the airline to investigate the matter and credit them with the air miles due from both their air travel and car rental. The letter ends with a closing salutation and the account sign block. Enclosures include a copy of the missing mileage request form and supporting documents.

How to use this document?

To use the Complaint Letter to Airline effectively, follow these steps:

1. Fill in the account information: Enter your last name, first name, job, address, and email in the designated fields. This information is necessary for the airline to identify you and communicate with you regarding the complaint.

2. Address the recipient: Begin the letter with a salutation addressing the recipient as 'Dear Sir/Madam'. This ensures a polite and professional tone.

3. Explain the missing mileage: Clearly state that you are submitting a missing mileage request form for a specific month and year. Express your hope that the airline will credit you with the missing miles.

4. Provide background information: Briefly explain the circumstances of your flight, such as a family emergency, and how you were informed about the eligibility for air miles by paying an additional amount. Mention that you may have forgotten to remind the check-in clerk about your club membership.

5. Mention the car rental: State that you informed the car rental service about your club membership when picking up the hire car, but the miles have not been credited to your account.

6. Request investigation and credit: Politely request the airline to look into the matter and credit you with the air miles due from both your air travel and car rental.

7. Closing and enclosures: End the letter with a closing salutation and your account sign block. Attach a copy of the missing mileage request form and any supporting documents.

By following these steps, you can effectively use the Complaint Letter to Airline to address your concerns about missing mileage and request the necessary action from the airline.