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This is a complaint letter to the airline on missing mileages and seeking credit for the missing miles. The customer explains a potential reason for the lack of credit and requests that the customer service team credit him/her with the air miles.
This complaint letter to the airline may be used upon a passenger finding out that they have missing mileage credits on their account.
The information to find the missing credits must be provided by the customer including flight number, departure time, delayed hours and actual arrival time.
The effects of the delay and the complainant's loss should be explained with documents in support.