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Document Description
Sample email template to deny a refund request from customer and offering alternate options as a goodwill gesture.
This email informs the customer that his/ her refund request is denied. It allows you, as a business owner, to give alternative options to your customers:
Option 1: Transfer Subscription to a new email account
You can offer the customer to consider gifting the subscription to a friend by registering with a new email address
Option 2: Partial Refund
You can offer a small percentage as a partial refund in response to a refund request.
How to use this Document?
This document can be used as a template for an email to deny a refund request from customer and offering alternate options as a goodwill gesture
Details of the website, refund policy, refund request date should be clearly stated
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