Click "Create Document" button and the document will be prepared with your account details automatically filled in.
Please fill in any additional information by following the step-by-step guide on the left hand side of the preview document and click the "Next" button.
When you are done, click the "Get Document" button and you can download the document in Word or PDF format.
Please review the document carefully and make any final modifications to ensure that the details are correct before publication / distribution.
Sample email template to deny a refund request from customer and offering alternate options as a goodwill gesture.
This email informs the customer that his/ her refund request is denied. It allows you, as a business owner, to give alternative options to your customers:
Option 1: Transfer Subscription to a new email account
You can offer the customer to consider gifting the subscription to a friend by registering with a new email address
Option 2: Partial Refund
You can offer a small percentage as a partial refund in response to a refund request.
This document can be used as a template for an email to deny a refund request from customer and offering alternate options as a goodwill gesture
Details of the website, refund policy, refund request date should be clearly stated