Join Now

Refund Policy


This is a Refund Policy for a Website or App and can be used by a Retailer. It includes essential elements for refund policy *Release of Liability * No Admission of Liability * No Disparagement clause to protect the Retailer.

How to Tailor the Document for Your Need?


Create Document

Click "Create Document" button and the document will be prepared with your account details automatically filled in.


Fill Information

Please fill in any additional information by following the step-by-step guide on the left hand side of the preview document and click the "Next" button.


Get Document

When you are done, click the "Get Document" button and you can download the document in Word or PDF format.


Review Document

Please review the document carefully and make any final modifications to ensure that the details are correct before publication / distribution.

Document Preview

Document Description

A refund policy notifies the terms for offering a refund to the customer.  It is essential to make sure that customers making payment for the product/service at the website are aware of whether they will be eligible for a refund or not, the grounds for refund, and what percentage of the payment will be refunded.

Every e-commerce business that allows a customer to purchase from the website should have a refund policy to answer all refund-related queries.

Some of the key points included in this template for refund policy for an online business are:

(a) Where Refunds Apply

(b) Special wording has been inserted for EU Right of Withdrawal

(c) Effects of withdrawal

(d) How to Request a Refund

(e) Abuse of refund policy

(f) Release of Liability

(g) No Admission of Liability

(h) No Disparagement clause to protect the Retailer.

Is refund policy a legal requirement?

No, a refund policy is not a legal requirement but it is strongly advised to have one. It makes the buyer bound by the terms of the refund policy when purchasing from the website. A clear refund policy will also prevent disputes with the buyer.

When do I need a Refund Policy?

If you are an e-commerce business that offers the buyer to purchase from the website then you need a clear refund policy to answer all refund-related queries of the buyer.

Where should I display the Refund Policy on the Website?

It can be published on the website at a prominent place that is easily accessible to the buyer and visible at the point of purchase. It is generally placed together with the Terms of Use and Privacy Policy.

How to Use the Document? 

This document can be used as a template for a Refund Policy for a company's website. The user deemed to have accepted them by using the service.

The website name and how many days should a refund will be requested should be clearly stated in the template. 

For this refund policy to be binding, you must place a 'checkbox' next to a statement such as "By clickingAgree that I have read and agree to the terms presented in the Refund Policy".




Related Documents