Online Auction Return Policy

This return policy clarifies the responsibilities of buyers, sellers, and the platform in relation to items purchased through the online auction site. At no stage does the platform become contractually involved in any transaction between buyers and sellers. Its role is limited to providing a forum where sellers can list goods and buyers can bid on them. The platform does not buy, sell, or take ownership of any items listed, nor does it assume responsibility for the quality or condition of those goods.

Because the platform is not a party to the sales contract, it cannot be held responsible for any dissatisfaction with products purchased. If goods prove to be materially and incorrectly described at the time of listing, buyers may have the right to return them, but only to the seller directly. Outside of such misdescription, there is no general right of return once an item has been sold at auction.

The platform does not accept returns under any circumstances. Any item purchased must be returned to the seller and not to the platform. This ensures that the contractual relationship remains solely between the buyer and the seller. The platform is both unsuitable and unwilling to handle returns due to its non-involvement in the underlying transaction.

To safeguard buyers, it is strongly recommended that any returns are sent using a recorded delivery or other traceable shipping method. This provides proof of delivery and reduces the risk of disputes between buyers and sellers.

For any queries or issues relating to this return policy, buyers are encouraged to contact the designated customer support team by email. This ensures that users receive guidance on the appropriate steps to take when a return situation arises, while reinforcing the platform’s role as a facilitator rather than a contracting party.

How to use this document?

1. Review and Customize – Read through the entire template carefully. 

2. Incorporate into Your Platform – Publish the finalized terms on your website or app, ensuring users must accept them during registration, bidding, or listing an item. Make them easily accessible for reference at any time.

3. Maintain and Update – Regularly review the terms to ensure compliance with local laws and platform policies. Update the template whenever there are changes to auction rules, fees, privacy practices, or dispute resolution procedures.