Response to Customer

The document titled 'Response to Customer' is an important communication tool used by a company to respond to a customer's order. It serves as a confirmation of the order and provides important details regarding the shipment of the ordered items. The document begins with the company's account job information, including the company name and address. It is addressed to the customer, using their title, last name, and address.

 

The content of the document starts with a greeting, addressing the customer by their title and last name. It mentions the order number and the enclosed invoice number, which covers the polyester shirts that were ordered on a specific date. The document informs the customer that the shirts have been packed and are ready for dispatch. It states that the shirts will be sent to the customer by rail and should reach them within a few days. The document concludes with a request for the customer to reach out if they have any questions and ends with a closing and the account job information of the company.

 

Overall, this document serves as a formal response to a customer's order, providing important information regarding the shipment of the ordered items and offering assistance if needed.

How to use this document?

To effectively use the 'Response to Customer' document, follow these steps:

1. Fill in the account job information: Enter the relevant account job information, including the company name and address. This will ensure that the document is properly addressed and identifies the company.

2. Address the customer: Use the customer's title and last name to address them in the document. This adds a personal touch and shows professionalism.

3. Mention the order and invoice numbers: Clearly state the order number and the enclosed invoice number in the document. This helps in identifying the specific order and ensures accuracy.

4. Provide details about the shipment: Inform the customer about the status of their order, mentioning that the shirts have been packed and are ready for dispatch. Specify that the shirts will be sent by rail and provide an estimated delivery time.

5. Offer assistance: Conclude the document by inviting the customer to reach out if they have any questions or concerns. This shows good customer service and helps in building a positive relationship.

By following these steps, you can effectively use the 'Response to Customer' document to communicate with customers and provide them with important information regarding their orders.