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An email/letter to customer rejecting a sales order as payment has not been made. It urges the customer to make payment before processing the order.
A letter/email to customers rejecting an order made. It states the reason for the rejection, namely, the failure to pay the deposit or the full amount.
This letter should be carefully read by the customer and the supplier.
This letter should be used by the supplier when a customer defaults on the payment.
The supplier should make it clear what are the terms and conditions of the order (including key dates, payment terms) and that the customer has access to that information.
If applicable, the supplier should provide a contact to that customer so that they can negotiate and get a special quotation for that order. The supplier should also provide a reference code to that customer for the ease of access to the order history.