Response to Customer

A letter of reply / response regarding a purported error stated in a collection letter. It confirms and reiterates the correct outstanding amount as per the system, and request the client to check his record again and discuss further for any discrepancies.

Thank you for writing to us about the “error” in our collection letter. We can understand why you are upset if it is a genuine “error”. However, we have checked our records and according to our system, you still owe us [amount].

How to use this Document? 

This announcement template may be used to draft A letter of reply / response regarding a purported error stated in a collection letter.

It confirms and reiterates the correct outstanding amount as per the system, and request the client to check his record again and discuss further for any discrepancies.

This may also be used to express gratitude to their consumers thank them for their support. 

How to Tailor the Document for Your Need?

1. Create Document: Click “Create Document” button and the document will be prepared with your account details automatically filled in.

2. Please fill in any additional information by following the step-by-step guide on the left hand side of the preview document and click the “Next” button.

3. When you are done, click the “Get Document” button and you can download the document in Word or PDF format.

4. Please review the document carefully and make any final modifications to ensure that the details are correct before sending to the addressee.