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Apology Letter - Payment

Collection Error / Clerical Error

A letter of apology to customers for sending the collection letter by mistake to a customer due to a clerical error or system error. 

The letter expresses the company's apology for sending the collection letter and states the revised balance in the customer's account. The company also ensures that it has rectified the clerical error and amount outstanding on their system.

How to use this Document?


If the company makes a mistake by sending a collection letter, the company can use this letter to express its apology for the clerical error and inform the revised account balance.

The Customer information, date of the Collection Letter and the revised account balance account statement should all be clearly stated in the letter template. A copy of the revised account statement can be enclosed with the letter for customer's reference.


How to Tailor the Document for Your Need?


  1. Create Document: Click on “Create document” button and fill in the details of the parties. You can click the “Fill with Member’s Information” button to complete the party’s information with your personal or business information saved to your account. 

  2. Please fill in any additional information by following the step-by-step guide on the left hand side of the preview document and click the “Next” button.

  3. When you are done, click the “Get Document” button and you can download the document in Word or PDF format.

  4. Please get all parties to review the document carefully and make any final modifications to ensure that the details are correct before signing the document. Each party should have a copy of the executed document.

Sincere apology
clerical error
accounting error
no excuse
does not happen next time
apology letter for mistake
apology letter
mistake apology letter
sorry letter

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