Apology Letter - Payment

Mistake in Receipt Issued

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This document can be used as a template for an apology letter to customer for a mistake made in a recent receipt issued to the customer  It explains the cause(s) of such error and informs the customer about the rectification made.

How to use this Document?

This document should be carefully read by the Individual Customer and Company.

The document should be issued soon after the discovery of the relevant mistake.  

Upon the discovery, the sender company may use this document to offer a sincere apology for their relevant mistake and the inconvenience caused to its customer. The corrected receipt should be enclosed with the letter.

Customer information, receipt number. receipt date should be included in the letter.

How to Tailor the Document for Your Need?

  1. Create Document: Click “Create Document” button and the document will be prepared with your account details automatically filled in.

  2. Please fill in any additional information by following the step-by-step guide on the left-hand side of the preview document and click the “Next” button.

  3. When you are done, click the “Get Document” button and you can download the document in Word or PDF format.

  4. Please review the document carefully and make any final modifications to ensure that the details are correct before sending to the addressee.

Document Type:

Letter / e-mail / note / correspondence


Business > Goods and Services > Credit / Invoice / Payment / Demand Letter




sincere apology










inconvenience caused








incorrect amount


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