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Complaint Letter - Payment

Collection Error

A letter of complaint regarding a recently received collection letter. It explains why the collection letter was wrongly issued and seeks an explanation for it. It also demands an apology and assurance that it will not happen again.

This is a complaint letter that is addressed to the Billing Department that has wrongfully sent a collection letter to the sender of this letter template. 

The complain letter expresses how surprised the client / customer was as they had already settled their outstanding balance and thus, should not have received a collection letter. 

Moreover, it demands an apology as the client / customer was surprised and annoyed about the situation. Hence, it prompts to ask for an explanation for the collection letter received and to seek assurance that the customer will not be sent another collection letter when they've already settled payment previously.

How to use this Document?

This complaint letter regarding receiving a collection letter should be carefully read by the recipient and the sender of the complaint letter. 

The document may be used upon a customer receiving a collection letter that was wrongfully issued and hence, wants to demand an apology from the sender and gain assurance that the mistake won't be repeated. 

How to Tailor the Document for Your Need?

  1. Create Document: Click “Create Document” button and fill in the details of the parties. You can click the “Fill with Member’s Information” button to complete the party’s information with your personal or business information saved to your account.

  2. Please fill in any additional information by following the step-by-step guide on the left hand side of the preview document and click the “Next” button.

  3. When you are done, click the “Get Document” button and you can download the document in Word or PDF format.

  4. Please get all parties to review the document carefully and make any final modifications to ensure that the details are correct before signing the document. Each party should have a copy of the executed document.


collection letter
asking for
outstanding balance
settle promptly
demand an apology

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