Response to Product / Goods Enquiry

The document titled 'Response to Product / Goods Enquiry' is a formal response to a customer's inquiry regarding a product. It serves as a means of providing detailed information about the product, including its qualities, prices, and delivery options. The document starts with a header that includes the account job company's information, such as the company name, address, phone number, and email. It is addressed to the recipient, using their title and last name.

 

The content of the document begins with a greeting, expressing gratitude for the customer's inquiry. It states that the requested samples of different qualities of the product are enclosed. The document then proceeds to provide a quotation for each product variant, along with their respective prices per measurement. It emphasizes that the prices already include delivery to the customer's specified location.

 

Furthermore, the document assures the customer that all the products offered are of good quality and suitable for their intended purpose. It guarantees the performance and reliability of the products. The document also mentions the estimated delivery time, promising that the products will be delivered within a specified number of weeks after receiving the customer's order.

 

In conclusion, the document aims to provide the customer with comprehensive information about the product, including its qualities, prices, and delivery details. It assures the customer of the product's quality and performance, while also offering prompt delivery. The document is intended to satisfy the customer's inquiry and encourage them to make a purchase.

How to use this document?

1. Acknowledge the inquiry: Begin the response by expressing gratitude for the customer's inquiry and acknowledging the date of the inquiry.

2. Provide samples: Enclose samples of different qualities of the product that are suitable for the customer's purpose.

3. Quote prices: Clearly state the prices for each product variant, specifying the price per measurement.

4. Include delivery information: Mention that the quoted prices already include delivery to the customer's specified location.

5. Highlight product quality: Assure the customer that all the products offered are of good quality and suitable for their intended purpose.

6. Guarantee performance: Emphasize that the products are guaranteed to perform as expected.

7. Mention delivery time: Specify the estimated delivery time, promising prompt delivery within a certain number of weeks after receiving the customer's order.

8. Encourage contact: Provide contact information and encourage the customer to reach out with any questions or concerns.

9. Conclude politely: End the response with a polite closing, including the account first name and last name, as well as the account job company's name.