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This is a draft letter for responding to a client who was trying to negotiate for a lower price. It is quite common for customers to ask for a discount, especially when that customer is loyal to your business, you may want to give out discounts to retain them.
This letter should be used by the customer service team of a business / company.
A customer should carefully read this letter. The refusal to lower the price may not be final, a customer can attempt to negotiate for a lower price that is more reasonable for the business.