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Product / Goods Follow Up

Response to Price Negotiation

Response to price negotiation from client / customer - (i) rejection of price; and /or (ii) offer a one time discount.

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Document Description

This is a draft letter for responding to a client who was trying to negotiate for a lower price. It is quite common for customers to ask for a discount, especially when that customer is loyal to your business, you may want to give out discounts to retain them. 

How to use this Document?

This letter should be used by the customer service team of a business / company. 

A customer should carefully read this letter. The refusal to lower the price may not be final, a customer can attempt to negotiate for a lower price that is more reasonable for the business.


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