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The document titled 'Response to Product / Goods Enquiry' is an important communication tool used by a company to respond to a customer's inquiry about products or goods. It serves as a formal response to the customer's request for information and provides details regarding the products, prices, and terms of business.
The entire document consists of a letter format and includes various sections. The first section is the header, which contains the company's account information, such as the job company name, address, phone number, and email. This information is essential for the customer to contact the company and establish a business relationship.
The second section is the salutation, where the document addresses the recipient of the letter. It includes the recipient's title, last name, and address. This section establishes a personal connection with the customer and shows professionalism in the communication.
The third section is the body of the letter, which starts with a greeting and expresses gratitude to the customer for their inquiry. It mentions the date of the inquiry and states that the company is pleased to provide a quotation for the requested products. The body also mentions the attachment of the quotation, which includes the current catalogue prices.
The fourth section includes information about the trade discount offered by the company. It states that the prices mentioned in the quotation already include packing and delivery to the customer's premises. This section emphasizes the competitive pricing and convenience provided by the company.
The fifth section mentions the enclosure of the company's current catalogue and price list. This additional information is provided to the customer to explore other products of interest and make informed decisions. It shows the company's commitment to customer satisfaction and willingness to provide comprehensive information.
The last section is the closing of the letter, which includes the sender's name, job title, and company. It expresses the company's anticipation of doing business with the customer and ends with a polite and professional closing remark.
In summary, the document 'Response to Product / Goods Enquiry' is a detailed response to a customer's inquiry about products or goods. It consists of various sections, including the header, salutation, body, trade discount information, enclosure of catalogues, and closing. The document aims to provide all necessary information to the customer and establish a positive business relationship.
1. Provide account information: Fill in the company's account job details, including the company name, address, phone number, and email. This information is crucial for the customer to contact the company.
2. Address the recipient: Enter the recipient's title, last name, and address in the salutation section. This personalizes the communication and shows professionalism.
3. Express gratitude and provide quotation: Start the body of the letter with a greeting and thank the customer for their inquiry. Mention the date of the inquiry and attach the quotation with current catalogue prices.
4. Highlight trade discount and inclusive services: Inform the customer about the trade discount offered by the company and mention that the prices already include packing and delivery to their premises.
5. Enclose additional information: Include copies of the current catalogue and price list to provide the customer with more options and comprehensive information.
6. Close the letter professionally: Sign off the letter with the sender's name, job title, and company. Express the company's anticipation of doing business with the customer and end with a polite closing remark.
Note: Remember to customize the document according to the specific customer's inquiry and ensure accuracy in all provided information.