Response to Product / Goods Enquiry

The document titled 'Response to Product / Goods Enquiry' is a formal written response to an inquiry made by a potential customer regarding the prices and terms of a product or goods. The document serves as a means to provide detailed information about the pricing, discounts, delivery, and credit terms offered by the company in response to the customer's inquiry.

 

The entire document consists of a letter format and is divided into several sections. The first section includes the sender's and recipient's information, such as the company name, address, phone number, and email. This section helps in establishing clear communication between the parties involved.

 

The second section is the salutation, where the sender addresses the recipient by their title and last name. It sets a polite and professional tone for the rest of the document.

 

The third section is the main body of the letter, which provides a detailed response to the customer's inquiry. It starts by expressing gratitude for the inquiry and proceeds to quote the current catalogue prices. The sender also mentions a trade discount of 33 ⅓% that will be allowed to the customer. The prices mentioned in the quote include packing and delivery to the customer's premises.

 

The fourth section emphasizes the company's practice of requesting trade references from new customers. The sender asks the customer to provide the names and addresses of two suppliers with whom they have had regular dealings. This information is crucial for assessing the customer's creditworthiness. The sender assures that, upon receiving satisfactory replies, the company will be glad to supply the goods and grant the requested two months' credit.

 

The fifth section includes an enclosure of copies of the company's current catalogue and price list. This is done to provide the customer with additional information about other items they might be interested in.

 

The final section is the closing, where the sender expresses their anticipation of doing business with the customer and signs off with their first name, last name, and job title.

 

Overall, the document serves as a comprehensive response to the customer's product/goods inquiry, providing detailed information about pricing, discounts, delivery, credit terms, and additional resources.

How to use this document?

1. Begin by filling in the necessary information: Enter the company's name, address, phone number, and email in the designated fields. Also, provide the recipient's title and last name.

2. Express gratitude and provide a quote: Start the letter by thanking the customer for their inquiry and proceed to quote the current catalogue prices. Mention the trade discount of 33 ⅓% that will be allowed.

3. Request trade references: Inform the customer about the company's practice of asking for trade references from new customers. Ask the customer to provide the names and addresses of two suppliers they have had regular dealings with.

4. Assure credit terms: Assure the customer that, upon receiving satisfactory replies to the trade reference request, the company will be glad to supply the goods and grant the requested two months' credit.

5. Enclose additional resources: Mention the enclosure of copies of the current catalogue and price list. Highlight that these resources provide information about other items the customer might be interested in.

6. Close the letter: Express anticipation of doing business with the customer and sign off with the sender's first name, last name, and job title.