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A letter/email to customers rejecting an order made. It states the reason for the rejection, namely, the order size is too small. However, the supplier may be willing to proceed with the current order at a higher rate.
This letter should be carefully read by the customer and the supplier.
This letter should be used by the supplier when a customer requests an order that does not meet the minimum quantity or order size.
The supplier should make it clear what are the terms and conditions of the order and that the customer has access to that information.
If applicable, the supplier should provide a contact to that customer so that they can negotiate and get a special quotation for that order. The supplier should also provide a reference code to that customer for the ease of access to the order history.