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The document titled 'Response to Product / Goods Enquiry' is a formal written response to an inquiry made by a customer regarding products. The document serves as a means of providing the customer with detailed information about the products, including pricing and discounts.
The document begins with the sender's account information, including the company name, address, phone number, and email. This information is essential for the customer to identify the sender and establish contact if needed.
The document is addressed to the recipient, using their title and last name. This personalization adds a touch of professionalism and shows that the sender values the recipient's inquiry.
The content of the document starts by expressing gratitude to the recipient for their inquiry and states the date of the inquiry. This acknowledgment helps to establish a positive tone and shows the sender's appreciation for the recipient's interest in their products.
The document then proceeds to provide a quotation for the products requested by the recipient. The quotation is attached to the document, ensuring that the recipient has access to the specific pricing information.
In addition to the quotation, the sender also includes copies of their current catalogue and price list. This gesture aims to provide the recipient with a comprehensive overview of the sender's product offerings, allowing them to explore other items of interest.
The document concludes with a polite and professional closing, expressing the sender's anticipation of doing business with the recipient. The sender signs off with their first and last name, along with their job title and company name, further establishing their credibility and authority.
Overall, the 'Response to Product / Goods Enquiry' document serves as a formal response to a customer's inquiry, providing detailed information about the products, pricing, and additional resources for the recipient to explore.
1. Acknowledge the inquiry: Begin the response by expressing gratitude to the customer for their inquiry and mentioning the date of the inquiry.
2. Provide a quotation: Attach a quotation to the response, clearly stating the prices of the requested products. Ensure that the quotation is easily accessible for the customer.
3. Include additional resources: Enclose copies of the current catalogue and price list to provide the customer with a comprehensive overview of the product offerings. This allows them to explore other items of interest.
4. Maintain a professional tone: Use formal language and a polite tone throughout the response. Address the recipient by their title and last name to show respect.
5. Sign off professionally: Conclude the response with a polite and professional closing, expressing the sender's anticipation of doing business with the recipient. Include the sender's first and last name, job title, and company name for credibility.
6. Ensure accurate contact information: Double-check that the sender's account information, including the company name, address, phone number, and email, is correct and up to date. This allows the recipient to establish contact if needed.
7. Proofread for errors: Before sending the response, carefully proofread the document to ensure there are no spelling or grammatical errors. A well-written and error-free response enhances professionalism and credibility.
8. Attach necessary documents: Make sure to attach all relevant documents, such as the quotation, catalogue, and price list, to provide the recipient with the required information.
9. Personalize the response: Address the recipient by their title and last name to add a personal touch and show that their inquiry is valued.
10. Follow up: After sending the response, consider following up with the recipient to inquire if they have any further questions or if they require additional assistance. This proactive approach demonstrates excellent customer service.