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This is a draft letter to respond to a product enquiry from a potential customer, after having sent a quotation. It is sometimes essential for the customer service team to send a letter to follow up on a customer to ensure that they remain interested in engaging with your services. This will induce them to place an order with your company.
This letter should be used by the customer service team of a business / company.
The customer service team should check the past records of the customer to understand their needs. They can then provide a compelling reason for the customer to place their order quickly, for instance, the stock may be running out soon or that the discount is expiring soon.