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Cancellation of Order


An email or letter to a company cancelling an order placed previously. It states the reasons for cancellation and request for refund from the company.

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Document Description

An email or letter to a company for cancelling an order placed previously. It states the reasons for cancellation and request for a refund from the company. Reasons for requesting for cancellation may be due to:

(a) faulty products

(b) poor quality product

(c) bad services / undue delay

How to use this Document?

This letter should be carefully read by the customer and the supplier

The customer should also provide a customer reference code or an order number to enable the supplier to access the order history.

This letter should be used by a customer to inform the supplier that the goods supplied are not up to their expected standards. Due to the poor quality of the goods supplied, the customer is exercising their rights under the terms of the contract to cancel the order.

The customer should state clearly what are the reasons for cancellation and ensure that the stated reasons are reasonable. If there are no standard procedures stated in the sales contract, a customer try to offer a reasonable solution that might be acceptable to both the business and the customer.



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