Cancellation of Order


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An email or letter to a company for cancelling an order placed previously. It states the reasons for cancellation and request for a refund from the company. Reasons for requesting for cancellation may be due to:

(a) faulty products

(b) poor quality product

(c) bad services / undue delay

How to use this Document?

This letter should be carefully read by the customer and the supplier

The customer should also provide a customer reference code or an order number to enable the supplier to access the order history.

This letter should be used by a customer to inform the supplier that the goods supplied are not up to their expected standards. Due to the poor quality of the goods supplied, the customer is exercising their rights under the terms of the contract to cancel the order.

The customer should state clearly what are the reasons for cancellation and ensure that the stated reasons are reasonable. If there are no standard procedures stated in the sales contract, a customer try to offer a reasonable solution that might be acceptable to both the business and the customer.


How to Tailor the Document for Your Need?

  1. Create Document: Click “Create Document” button and the document will be prepared with your account details automatically filled in.

  2. Please fill in any additional information by following the step-by-step guide on the left hand side of the preview document and click the “Next” button.

  3. When you are done, click the “Get Document” button and you can download the document in Word or PDF format.

  4. Please review the document carefully and make any final modifications to ensure that the details are correct before sending to the addressee.

Document Type:

Letter / e-mail / note / correspondence


Business > Goods and Services > Order / Pricing / Tender / Quotation




cancelling of order












delivery date


financial deterioration


financial situation








bank account




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