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Rejection of Product Order

Sales / Payment Terms

A letter/email to customers rejecting an order made. It states that it cannot accept the sales / payment terms of the customer.

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Document Description

A letter/email to customers rejecting an order made. There are common reasons for rejecting an order, such as:

(a) Unreasonable delivery terms / payment terms

(b) Deposit / Full payment not paid

How to use this Document? 

This letter should be carefully read by the customer and the supplier. 

This letter should be used by the supplier when a customer requests an order that does not meet the pricing or payment terms of the supplier.

The supplier should make it clear what are the terms and conditions of the order and that the customer has access to that information. 

If applicable, the supplier should provide a contact to that customer so that they can negotiate and get a special quotation for that order. The supplier should also provide a reference code to that customer for the ease of access to the order history.


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