A letter/email to customers rejecting an order made. There are common reasons for rejecting an order, such as:
(a) Unreasonable delivery terms / payment terms
(b) Deposit / Full payment not paid
This letter should be carefully read by the customer and the supplier.
This letter should be used by the supplier when a customer requests an order that does not meet the pricing or payment terms of the supplier.
The supplier should make it clear what are the terms and conditions of the order and that the customer has access to that information.
If applicable, the supplier should provide a contact to that customer so that they can negotiate and get a special quotation for that order. The supplier should also provide a reference code to that customer for the ease of access to the order history.
How to Tailor the Document for Your Need?
Create Document: Click “Create Document” button and the document will be prepared with your account details automatically filled in.
Please fill in any additional information by following the step-by-step guide on the left-hand side of the preview document and click the “Next” button.
When you are done, click the “Get Document” button and you can download the document in Word or PDF format.
Please review the document carefully and make any final modifications to ensure that the details are correct before sending to the addressee.